Introduction
Ctrip.com international Ltd. is an e-commerce and it was set up in 1999.
One of china’s biggest online travel service provider has launched a new appraisal system with the purpose of offering clients a friendly and convenient method to easy-to-use online tools, it maximize effective travel expenditure budget.
Features
Ctrip is committed to the social responsibility, it allow customer to provide feedback and deal with the customer’s wants. It provides effective information for hotel accommodation, airline tickets and package tour in worldwide. (especially in china)
Ctrip makes the travel reservation easier and play a role as agency between corporation and customers, that fall under B2C model.
The ctrip.com create an account for the hotel recommendation index, which is based on the customer’s vote on the hotel, it is allow the travelers to select hotel base on their preference.
As well as it provide some package tour to help making better decision within a shortest time.
Design
Ctrip create a customize service reservation platform that is stable and easy to use and highly efficient.
The information is well presented and categorize in several factors that may affects travelers making decision. Such as sanitation, environment, location, service, comfort, and price.
Consumers also can give some brief describing as comment about hotel.
The information is systematic and has a easy-booking flow for hotel, flights, packages, and car reservation
Strengths & Weaknesses
Strengths
1. Ctrip airline ticket booking service and hotel booking service have covered a wide range of area all over the world. The airline ticket booking and delivery service is availabe in 52 big city in the world and have built good relationshipwith 28,000 hotels of 134 countries or areas.It's very convenience.
2.Ctrip website have large information of every city.Ctrip website has much infomation of low price and promotion of hotel and airline tickets.ctrip website has much details and pictures of the hotels so that customer can see the environment of hotels and choose the one they like best.ctrip website has much the introduction of the city.
3. customer can post or discuss their experience of their trip on the website and share with each other. so customer can know the information more reality.
Ctrip.com international Ltd. is an e-commerce and it was set up in 1999.
One of china’s biggest online travel service provider has launched a new appraisal system with the purpose of offering clients a friendly and convenient method to easy-to-use online tools, it maximize effective travel expenditure budget.
Features
Ctrip is committed to the social responsibility, it allow customer to provide feedback and deal with the customer’s wants. It provides effective information for hotel accommodation, airline tickets and package tour in worldwide. (especially in china)
Ctrip makes the travel reservation easier and play a role as agency between corporation and customers, that fall under B2C model.
The ctrip.com create an account for the hotel recommendation index, which is based on the customer’s vote on the hotel, it is allow the travelers to select hotel base on their preference.
As well as it provide some package tour to help making better decision within a shortest time.
Design
Ctrip create a customize service reservation platform that is stable and easy to use and highly efficient.
The information is well presented and categorize in several factors that may affects travelers making decision. Such as sanitation, environment, location, service, comfort, and price.
Consumers also can give some brief describing as comment about hotel.
The information is systematic and has a easy-booking flow for hotel, flights, packages, and car reservation
Strengths & Weaknesses
Strengths
1. Ctrip airline ticket booking service and hotel booking service have covered a wide range of area all over the world. The airline ticket booking and delivery service is availabe in 52 big city in the world and have built good relationshipwith 28,000 hotels of 134 countries or areas.It's very convenience.
2.Ctrip website have large information of every city.Ctrip website has much infomation of low price and promotion of hotel and airline tickets.ctrip website has much details and pictures of the hotels so that customer can see the environment of hotels and choose the one they like best.ctrip website has much the introduction of the city.
3. customer can post or discuss their experience of their trip on the website and share with each other. so customer can know the information more reality.
weakness
With the developing of the internet, every local hotel, travel company and city will have their own website and information as well, so the information on the Ctrip will not be updated faster than them and the strength of price may not be such obvious any more. the updated price systematic will be a weakness of Ctrip in the future.
Conclusion
We believe that the ctrip do well in travel service and facilitate reserch , as a reslut, it reduce the transaction cost for travellers and convenient to use that reservation platform, however, there are still need to further improve on update information that relate to the price.
Conclusion
We believe that the ctrip do well in travel service and facilitate reserch , as a reslut, it reduce the transaction cost for travellers and convenient to use that reservation platform, however, there are still need to further improve on update information that relate to the price.
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